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People’s frustration and anger is not always about you. They express it in the best way that they know how.
Becoming trauma-informed means generating environments that help people re-establish a sense of control, connection and meaning. In addition, being trauma-informed means acknowledging that people are fundamentally changed when traumatic events happen. Establishing safety is the first step.
Avoiding Retraumatization and Fostering Recovery Among People Experiencing Homelessness explores these issues.
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A program of the U.S. Department of Health and Human Services Substance Abuse & Mental Health Services Administration, Center for Mental Health Services