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Managing Conflict Cooperatively: Making a Commitment to Nonviolence and Recovery in Mental Health Treatment Settings
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The first section is designed to provide information for readers who want to become familiar with the concepts and principles of conflict management and alternative dispute resolution. The reader who already has a basic understanding of the field and its potential can skip over this section.

The second section describes the potential application of conflict management and ADR in the mental health field and in specific mental health treatment environments.

The third section describes how conflict management can provide tools for changing institutional culture and reducing the use of seclusion and restraint.

The final section presents recommendations from the experts meeting participants to NASMHPD concerning ways to support and enhance the capacity of states to use conflict management tools as part of their systems change and improvement strategies. (Authors)
Report
2002
Alexandria, VA
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A program of the U.S. Department of Health and Human Services Substance Abuse & Mental Health Services Administration, Center for Mental Health Services