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This report provides the consumer perspective and response to services provided in New York state. It is meant to inform the future of services and policy within mental health services to become recovery-focused. The document is broken out into ten rules for providing these types of services.
The Ten Rules for Quality Mental Health Services in New York State
  1. There Must Be Informed Choice
  2. It Must Be Recovery Focused
  3. It Must Be Person Centered
  4. Do No Harm
  5. There Must Be Free Access To Records
  6. It Must Be A System Based on Trust
  7. It Must Have A Focus On Cultural Values
  8. It Must Be Knowledge-Based
  9. It Must Be Based On A Partnership Between Consumer & Provider
  10. There Must Be Access To Services Regardless Of Ability To Pay (Authors)
Report
2004
New York
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A program of the U.S. Department of Health and Human Services Substance Abuse & Mental Health Services Administration, Center for Mental Health Services