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This appears to be a wonderful tool to assess consumer integration in organizations. I particularly like the question regarding the level of decision making within the organization. As the tool is developed it would be nice to see an open ended type question or comment area that would allow the organization to give a statement or two (evidence) with any particular response. For example if an organization would give top marks to the question regarding the level of decision making what are two or three statements that support this response.
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